I can't access the Site

You must enrol on the new site to be able to use all the functions. Follow the instructions to complete all the required fields. Enrol here.

 Your login will be your email address.
 You will receive the password by email. (From webmaster@icold-cigb.net). Please check your SPAM if you don't received anything.

For more informations, send an email to Daniel Couvidat .

When you register, type telephone numbers without spaces between the digits. Use only figures, not letters.

You should enable "cookies" (which are small text files to help you navigate around the Website; for example, by not having to enter you logon details and password on every new page). It is totally transparent for the user, and your usual browser (Internet Explorer, Firefox, Opera or other) takes charge automatically. If you have a problem, check that cookies have not been disabled on your browser; If so, they must be enabled.

Contact your administrator or IT technician.

I can't place an order. When I click the button to confirm my order, nothing happens.

You need to unblock pop-ups. Newer versions of Internet Explorer and Firefox automatically block these advertising inserts. If pop-ups are blocked, they hide the payment page. It is the same if you are using an add-on (such as Yahoo Toolbar or Google Toolbar), which also block cookies. You must disable or accept all windows (pop-ups) from the icold-cigb.net (or .org) Website.

You may also need to check your virus protection program configuration, which may be blocking some windows and preventing you from fully accessing the whole site.

I forgot my password

Click on this link and fill the field with your ID number or your email address. Then click on validate. A new password will be sent directly to your email box.